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SANDAG Response to COVID-19

The health and safety of the San Diego region, including all of our partners and stakeholders, is a priority for SANDAG.

SANDAG continues to monitor COVID-19 development to provide timely and appropriate responses related to our regional responsibilities and programs.

Essential information is available on SANDAG’s social media channels - @SANDAGregion on Facebook and Instagram, and @SANDAG on Twitter.

We are following guidance from the Centers for Disease Control and Prevention, California Public Health Department, and San Diego County Health and Human Services Agency. 

Telework Resources

The SANDAG iCommute team periodically hosts free telework webinars to support regional employers and employees in the shift to teleworking.

Recording: Returning to Work? Commute Considerations

Recording: Telework Wellness - How to nurture teams and boost morale

Recording: New to Telework Culture? How to overcome challenges and prepare employees for success

Recording: Seasoned Telework Programs - Expanding and adapting for company-wide remote work

To learn more about resources for employers and teleworkers, including sample policies, guidelines, case studies, and articles, visit  

Data about the Regional Impact of COVID-19

The SANDAG Data Science and Analytics team developed a new series of economic impact reports and forecasts that analyze how COVID-19 has affected employment and the economy. The reports are updated weekly and available at

In an attempt to evaluate how COVID-19 and the stay at home orders have affected crime in the San Diego region, SANDAG also analyzed crime case data reported across the region between March and April 2020.

Construction Projects

Public works construction is deemed essential and work continues during the pandemic. Our partners, contractors, and workers are following U.S. Center for Disease Control and California Department of Public Health guidelines. For more information about COVID-19 visit

State of California Executive Order N-33-20

Essential Critical Infrastructure Workers List (as of March 22, 2020)

Public Meetings and Events

SANDAG is conducting meetings and other important outreach virtually. To receive the latest information about upcoming meetings and events, visit or subscribe to receive meeting agendas and email updates.  

SANDAG Office Closures

SANDAG continues to operate, and employees continue to work to provide essential services to the public and make progress on critical regional projects.  

To protect the health and safety of staff, partners, and the general public, SANDAG offices are closed to the public and most employees are teleworking.

The FasTrak Customer Service Center in Otay Mesa for I-15 Express Lanes and South Bay Expressway customers is closed to the public effective July 14, 2020. Customer Service is still available by phone and email during normal business hours, Monday through Friday from 8 a.m. to 6 p.m. Toll Attendants are not staffing the Otay Mesa Toll Plaza for the South Bay Expressway.

On April 10, 2020, the SANDAG Board of Directors approved temporary suspension of the monthly account maintenance fee, also known as the Minimum Monthly Toll (MMT), for all SANDAG FasTrak accounts opened through the I-15 Express Lanes and South Bay Expressway. This suspension is retroactive to March 2020 and will remain in effect for the duration of Governor Newsom’s statewide COVID-19 Shelter in Place Executive Order.

Customers are encouraged to call (619) 661-7070 or visit to reach a customer service representative.

Other Resources 

For information about how public transportation providers are responding to COVID-19, visit the MTS or NCTD websites.

For specific information on the COVID-19 virus, visit:

- Centers for Disease Control and Prevention

- California Department of Public Health

- San Diego County Health and Human Services Agency

Project Manager(s)

For media inquiries, please contact the SANDAG Public Information Office at (619) 699-1950 or