News Release

06.20.2023 | News Release

SANDAG and FACT Launch First On-Demand Wheelchair-Accessible Service in the San Diego Region

On Wednesday afternoon, SANDAG and Facilitating Access to Coordinated Transportation (FACT) representatives were joined by local community members to celebrate the launch of RideFACTNow, a new and first-of-its-kind on-demand specialized transportation service in the San Diego region.

"RideFACTNow is a vital lifeline for our communities with mobility challenges so they can connect to the places they need and want to go in a timely manner,” said Chairwoman Vargas. “SANDAG is committed to investing in accessible transportation for all, and today is proof that removing economic and physical barriers paves the way for new viable transit options that improve the quality of life for a historically underserved community.”
The new on-demand service is for people using mobility devices, including wheelchairs, and will operate on a same-day basis with a maximum one-hour response time. 

“The new RideFACTNow service is very much needed, especially in Chula Vista and South Bay,” said Mayor McCann. “This service will open opportunities for seniors and the disabled, two communities often isolated by their lack of mobility. I’m pleased to celebrate this important new benefit for our senior and disabled neighbors.”

The SANDAG Access for All Grant Program (AFA) awarded $2.5 million to FACT to fund RideFACTNow. The AFA aims to support projects and programs that expand on-demand wheelchair -accessible vehicle services for individuals in the San Diego region with mobility limitations.

“RideFACTNOW is the newest addition to FACT’s portfolio of mobility services designed to help the underserved residents of San Diego County,” said FACT Board Chair Susan Hafner. “FACT is proud to work with SANDAG to implement this program which fills a critical gap in our transportation network.”

Since 2008, SANDAG has distributed over $62 million to specialized transportation projects making it easier for people to live and work in our region. SANDAG’s Specialized Transportation programs have funded more than 170 vehicles which have provided 100,000 one-way passenger trips per year.  

To learn more, visit SANDAG Specialized Transportation