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SANDAG FasTrak State Route 125 Online Customer Service Upgrades Underway

May 26, 2022 - Temporary Online Access Downtime Will Allow for the Merging of SR 125 and I-15 Account Management

SANDAG FasTrak customers will experience a delay in accessing the online customer portal starting this week and throughout June. The temporary downtime will allow for planned system upgrades to merge SR 125 Toll Road and I-15 Express Lanes services into one regional account management system.

During the transition, the SR 125 Toll Road and I-15 Express Lanes will continue to operate and process tolls, but customers may see a delay in trip posting transactions to their SANDAG FasTrak accounts.
SANDAG customer service will continue to be available normal business hours to assist with account related request via email:, phone: (619) 661-7070 or (888) 889-1515, and walk-in at the SANDAG Customer Service Center located at 1129 La Media Road, San Diego, CA 92154
This upgrade will provide new customer-requested features to SR 125 toll customers, including a user-friendly design for both desktop and mobile, opt-in SMS alerts for account management, an automated pay-by-phone system, and additional account management tools for fleet and large business accounts. Planned future enhancements include a mobile app and live chat.

Upgrades were first rolled out to I-15 Express Lanes account holders in fall 2020 to support a systematic migration of data into the new regional system. 

Once the portal updates are completed, all SR 125 Toll Road account holders will need to reestablish a username and password for their existing account when logging in for the first time at

Learn more about the planned downtime and system upgrades at

Project Manager(s)

For media inquiries, please contact the SANDAG Public Information Office at (619) 699-1950 or