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Business and Operations Manager

Salary Range:
$82,989 to $132,783 per year

Close Date: Open until Filled

Application Instructions:
Details about the SANDAG Employment Application and Supplemental Questions required for this position can be found below.

Automated Regional Justice Information System (ARJIS)

The ARJIS Division develops and maintains a complex, multi-agency information network that allows real-time law enforcement applications and data to be shared among 80 local, state, and federal criminal justice agencies. Averaging 50,000 transactions daily, ARJIS is used by more than 4,800 officers and investigators for tactical analysis, statistical information, crime analysis, and investigative purposes. Providing real-time shared access to information increases collaboration among law enforcement jurisdictions, improves the overall effectiveness of the regional criminal justice system, and helps to address and anticipate public safety issues.

Business and Operations Manager Role

The Business and Operations Manager provides strategic business management and leadership for multiple projects and programs including the operation of the ARJIS Enterprise System. This role manages a broad range of complex administrative functions such as budget preparation and administration, fiscal and business planning, revenue collection, contracts and grants administration, and project management in support of public safety initiatives. This position also collaborates with stakeholders and member agencies, and manages various resources and services to meet customer needs and expectations.

Job Responsibilities

This position is ideal for an experienced program manager with a strong interest in applying his/her expertise to the operation and ongoing administration for ARJIS. We anticipate career development will occur while working on the types of duties and responsibilities described below and through mentoring and close collaboration with agency executives. Examples of primary responsibilities may include:

  • Manage the day-to-day business operations for ARJIS; coordinate with staff, member agencies, consultants, and vendors on the design, implementation, expansion, 24/7 operation, and maintenance of systems and services.
  • Oversee the management and administration of the ARJIS Enterprise System including user support functions, 24/7 Help Desk operations, problem resolution, customer service, account oversight, needs assessment, software licenses, and billings.
  • Oversee the development of the ARJIS Annual Program Budget; monitor and approve expenses and prepare budget reports and coordinate budget and project adjustments as necessary; manage the collection of ARJIS program revenues from member agencies; ensure adherence to project funding requirements.
  • Manage the preparation of grant applications, including identification of solutions that meet grant specifications, development of proposal language, budget, schedule, and deliverables; manage grant contracts and reporting responsibilities; liaise with representatives from funding organizations and participating agencies.
  • Lead the development of comprehensive business plans or project proposals that include technical designs and specifications, business requirements, possible funding sources, needs assessments, operating costs, partnership and/or revenue opportunities, and program evaluation criteria; develop effective networks and partnerships with key funding agencies to promote service development and generation of contracts/grants.
  • Manage multiple projects including project consultants; develop Requests for Proposals (RFPs), participate in the selection of consultants and vendors; ensure project milestones are set and that projects progress on schedule, within budget and at a consistently high-level of quality; identify and assess potential risks to project success; ensure risks are mitigated and contingencies are identified.
  • Develop, recommend, and implement strategic initiatives, business methods, policies and procedures to achieve overall goals in support of ARJIS operations and legislative mandates; continuously monitor and evaluate the effectiveness of program components and business strategies.
  • Supervise, mentor, train, and provide career development opportunities for a team of professional, technical, and administrative staff.
  • Provide complex administrative staff support for the Public Safety Committee (PSC), Chief’s/Sheriff’s ManagementCommittee, and related working groups; oversee the preparation of agendas, reports, and meeting summaries; manage the review and submission of staff recommendations to committees/working groups.
  • Establish and foster collaborative strategic and operational working relationships with key stakeholders such as local, state, and federal agencies, member agencies, project partners, consultants, and vendors to advance the ARJIS program.
  • Prepare and present written and oral presentations to the Board of Directors, Policy Advisory Committees, member agencies, and other groups.

Experience and Qualifications

Numerous factors contribute to an individual’s ability to be successful in any given role. For this position, we are searching for an individual who is experienced in all aspects of program and project leadership, management, and administration. Superior organizational capabilities and communication skills are required, as is experience working collaboratively with a variety of individuals and organizations to coordinate and deliver projects and services.

The minimum education, training, and experience qualifications include a bachelor’s degree with major course work in business management, public administration, information systems, finance, or a related field and a minimum of seven years of progressive career development in business operations, management and administration of complex projects, preferably in a public safety or operational environment, including two years of supervisory experience.

The following information describes the specific types of career experiences that are most relevant to this position.

  • Knowledge of organizational, business management, and strategic planning practices as applied to delivery of programs and services; demonstrated ability to evaluate, recommend, and implement effective operational procedures that lead to significant improvement in the delivery of programs and services; experience with public safety technical programs and services is desirable.
  • Demonstrated knowledge of the principles and practices of budget preparation, administration, and control; experience developing comprehensive annual work programs and operational budgets; ability to allocate limited resources in a cost-effective manner, and ensure adherence to funding requirements.
  • Demonstrated experience with all aspects of contract and grant management including researching funding opportunities, proposal and budget development, and reporting; demonstrated ability to enhance program funding and grant opportunities through partnerships.
  • Experience managing technical customer support services for a high-volume enterprise system; experience recommending actions to resolve customer concerns, issues, or problems, and monitoring the outcome of customer inquiries and concerns.
  • Experience providing oversight for project development; successful project management experience including preparing technical specifications based on business requirements, budgets and schedules; RFPs, scopes of work, and contracts; experience evaluating proposals and selecting and managing consultants.
  • Experience supervising and evaluating the work of professional, technical, and administrative personnel; experience evaluating internal business processes and balancing workload with staff resources; experience providing leadership and direction for assigned programs; ability to delegate authority and responsibility.
  • Experience staffing committees and/or working groups, including the preparation of agendas, reports, and meeting summaries.
  • Experience using computerized financial and/or accounting applications; ability to analyze and interpret financial data and prepare financial reports, statements, and projections.
  • Demonstrated ability to establish and maintain credible working relationships with those contacted in the course of work including agency and other government officials, law enforcement and public safety representatives, and community groups; ability to gain cooperation and consensus through discussion and persuasion.
  • Outstanding written and oral presentation skills and the ability to effectively communicate highly technical information and recommendations to a variety of audiences including elected officials, member agencies, and upper management.
  • Strong computer skills and proficiency with the Windows operating system and Microsoft Office applications especially Word and Excel; experience with project management software (preferably MS Project) is desirable; experience with local, state, and/or federal criminal justice systems or applications.
  • The final candidate selected for this position must successfully pass a pre-employment criminal background check in compliance with the Federal Bureau of Investigation (FBI) and the California Department of Justice (CalDOJ) requirements regarding the use of the California Law Enforcement Telecommunication System (CLETS). Periodic re-checking of criminal background history will be a condition of employment.
  • The selected candidate can anticipate a driving record check upon hire, and approximately annually thereafter. The results of the check may determine whether the selected candidate will be permitted to drive for SANDAG business.

Salary and Benefits

SANDAG rewards the efforts of its employees with a comprehensive compensation package. Competitive salaries are supplemented with a flexible offering of health, financial security, and time-off benefits to meet the work and life needs of employees and their families.

The annual salary range for the Business and Operations Manager position is $82,989 to $132,783 per year.

Our benefits include traditional health, dental, and vision insurance as well as employee assistance, wellness, and work/life balance programs. Retirement and financial security benefits are provided through a pension plan and deferred compensation program. To support the need to rest and rejuvenate, employees are provided with a bank of paid time off in addition to paid holidays.

How to Apply

We encourage all interested candidates to apply for this position by completing a SANDAG Employment Application form. Resumes, cover letters, and work samples may be submitted in addition to the Employment Application but are not a substitute for this document.

The Employment Application can be downloaded in PDF format from the SANDAG website. Alternatively, a copy can be requested by calling (619) 699-1900 or emailing Completed applications and related materials can be submitted via email, fax, regular mail, courier, or delivered by hand. See our Careers / How to Apply webpage for additional information.

This position is open until filled. The first review of applications will begin on Friday, March 29, 2019.

In compliance with the Americans with Disabilities Act (ADA), SANDAG will accommodate persons who require assistance in order to apply for a position at SANDAG. Applicants requiring an accommodation due to a disability during any stage of the recruitment and selection process, including requesting this document and related application materials in an alternative format, should make their needs known by contacting Human Resources at (619) 699-1900, (619) 699-1904 (TTY), fax (619) 699-6905, or

Application Supplement

To help us further evaluate the skills and experience of individuals interested in this position, applicants are asked to respond to the Supplemental Questions below. The information can be up to 500 words per question and should be submitted with the Employment Application. This is considered a required component of the application; applications received without a response will be screened out of the selection process.

Supplemental Questions

  1. Describe a project you managed that had contract, funding, cost, and/or scheduling difficulty. What steps did you take to address those problems?
  2. Describe your approach to leadership; provide an example of a recent leadership success.

Candidate Selection and Notification

Following the first review date for applications, all candidates will receive written confirmation that their application has been received. The hiring manager will begin reviewing and evaluating applications within a few days of the first review date. Based on this evaluation, the best qualified candidates will be invited to continue in the selection process. All candidates will receive written notification as to the final outcome of their application.

Further Information

The SANDAG website contains a wealth of information about our various project and program areas. The Careers section of the site lists all of our current Job Openings as well as information on how to apply for positions and Frequently Asked Questions about our recruitment process.

In compliance with the Immigration Reform and Control Act of 1986, applicants hired by SANDAG must show acceptable proof of identity and evidence of authorization to work in the United States.

SANDAG is an Equal Opportunity Employer